Cancellation & Refunds Policy

Template — not yet reviewed by a lawyer. Replace bracketed fields and have this reviewed before publishing. Payment aggregators (including Razorpay) typically require clear, specific timelines in this policy before approving a merchant account — keep the stated timelines accurate to what you actually do.

This is a template, not legal advice. Review and customize it — in particular, the refund timelines and conditions below are placeholders and must reflect your actual operational practice.

1. Nature of the Service

ParseFlow is a pay-as-you-go API service billed by pages processed. There is no physical product shipped and no fixed-term subscription to cancel — you are only ever billed for usage that has already occurred.

2. Cancellation

You may stop using the Service at any time by revoking your API key(s) from your dashboard. There is no cancellation fee or notice period required, since billing is usage-based rather than subscription-based.

3. Refund eligibility

Because charges correspond to pages already processed by the time an invoice is generated, refunds are generally not available for successfully completed extractions. Refunds may be considered in the following cases:

Billing error — you were charged for pages that were not actually processed, or were charged at an incorrect rate;
Failed extraction still billed — a technical fault on our end caused a page to be billed despite the extraction failing (note: pages that fail to render or process due to a known limitation are already excluded from billing automatically — see our documentation);
Duplicate charge — the same usage was invoiced more than once.

4. How to request a refund

Contact us via our Contact page within [30] days of the invoice date, with your account email and the invoice ID in question. We will review the request and respond within [5–7] business days.

5. Refund timeline

Approved refunds are processed back to the original payment method via Razorpay within [5–7] business days of approval. Actual funds availability depends on your bank/card issuer's processing time.

6. Disputed charges

If you believe an invoice is incorrect, please contact us before initiating a chargeback with your bank or card issuer — most billing discrepancies can be resolved directly and faster than a formal dispute process.

7. Contact

For any cancellation or refund request, reach us via our Contact page or at [support email address].